Key Account Manager - Hybrid

Description
We are seeking a talented and results-driven Key Account Manager to join our dynamic team. The ideal candidate will be responsible for building and maintaining strong, long-lasting relationships with our key clients and ensuring that they receive unparalleled service and support. The Key Account Manager will strategize to understand client needs and identify opportunities for growth within assigned accounts. This role involves collaborating with various departments, such as sales, marketing, and product development, to ensure that clients are receiving optimal service and that their expectations are met or exceeded. You will act as a key contact point for your accounts, providing them with insights and resources that will help them succeed. This position requires a blend of expertise in account management, project management, and client relations. Your ability to negotiate and communicate effectively will be crucial to your success in this role. If you thrive in a fast-paced environment and have a passion for fostering lasting relationships with clients, we invite you to apply and contribute to the success of our organization.

Responsibilities
Develop and maintain strategic long-term trusting relationships with key accounts to drive growth.
Identify and understand customer needs and propose tailored solutions to meet them.
Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless service delivery.
Monitor account health and performance metrics to identify areas for improvement and growth.
Conduct regular business reviews with key accounts and present insights and opportunities to stakeholders.
Prepare and deliver presentations to clients, showcasing product/service updates and benefits.
Negotiate contracts and close agreements to maximize profit while maintaining client satisfaction.

Requirements
Bachelor's degree in business, marketing, or a related field.
Proven experience as a Key Account Manager or in a similar role, preferably in [industry].
Strong understanding of customer relationship management and sales techniques.
Excellent communication, negotiation, and presentation skills.
Ability to analyze data and make data-driven decisions for account strategy.
Experience with CRM software and MS Office Suite (particularly Excel and PowerPoint).
Self-motivated with a results-driven approach and a commitment to enhancing customer satisfaction.
LEADERSHIP
OBJECTIVES

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